Refund policy

Refund & Returns Policy – Chandrakalakriti

Return window

We have a 48-hour return policy, which means you have 48 hours from receiving your item to request a return.

To be eligible, your item must be in the same condition in which you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at reachchandrakalakriti@gmail.com within the 48-hour window. Items sent back to us without a return being requested and approved first cannot be accepted.

Change of mind

Every Chandrakalakriti creation is handcrafted from responsibly repurposed exotic wood, and no two pieces are identical. For that reason we are not able to accept returns for change of mind or personal preference.

Returns are accepted where an item arrives damaged, defective, or where the wrong item has been sent.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 48 hours if anything is wrong.

An unboxing video is required. Please film yourself opening the parcel. We are not able to process claims for damaged, missing or incorrect items without one, so please start recording before you open the package rather than after you notice a problem.

Send the video together with clear photographs to reachchandrakalakriti@gmail.com. Once we have verified the issue we will arrange the appropriate resolution as quickly as we can.

Return shipping

Where your return has been approved, we will arrange a reverse pickup if that service is available at your location. Where it is not available, we will share an address and you will need to self-ship. We recommend a reliable courier with tracking.

Return shipping costs are borne by Chandrakalakriti where the item received was damaged, defective or incorrect. In other approved cases, return shipping is the customer's responsibility.

Exchanges

We replace items only where they are damaged, defective, or where you have received the wrong product. Exchange requests must reach us within 48 hours of delivery, and the same unboxing video requirement applies.

Exchanges are subject to stock availability. If the item you want is unavailable, you may choose another creation and pay the difference in price where applicable.

We are not able to offer exchanges on sale items, customised products or gift cards.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

Approved refunds are credited to your original payment method within 7–10 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, Cash on Delivery handling charges, customs duties, taxes and other applicable fees are not refundable, unless the return arises from an error on our part.

If more than 15 business days have passed since your refund was approved and you have not received it, please write to us at reachchandrakalakriti@gmail.com with your order details and we will look into it.

Refunds cannot be issued for items that do not meet the conditions set out in this policy, or for items returned without prior approval.

Cancellations

Orders can be cancelled only before they have been processed or dispatched. Once an order has been processed, packed or shipped, it can no longer be cancelled. If you need to cancel, please write to us as soon as possible after ordering.

If we are unable to fulfil your order due to stock unavailability or an unforeseen operational issue, we will tell you straight away and issue a full refund to your original payment method.

Sale items and gift cards

We are not able to accept returns or exchanges on sale items or gift cards.

European Union — 14-day cooling-off period

Notwithstanding the above, where merchandise is shipped into the European Union you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition in which you received it — unworn, unused, with tags, and in its original packaging — and you will need the receipt or proof of purchase.

Contact

For any question about returns, exchanges or refunds, write to us at reachchandrakalakriti@gmail.com and we will be glad to help.