Returns Policy

We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at reachchandrakalakriti@gmail.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure you record an unboxing video as proof for any damage, missing, or wrong items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds Policy

Once we receive and inspect your returned item, we will notify you regarding the status of your refund request.

If your refund is approved, the amount will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.

Please note that the time taken for the refund to reflect in your account may vary depending on your financial institution.

Shipping charges, Cash on Delivery (COD) charges, customs duties, taxes, and any other applicable fees are non-refundable unless the return is due to an error on the part of Chandrakalakriti.

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at reachchandrakalakriti@gmail.com with your order details.

Refunds will not be issued for products that do not meet our Return Policy conditions or for products returned without prior approval.